A well-designed help desk portal is a customer's home for information on their support requests. Customers can search through previous interactions, questions that they have already asked, saving their time and your team from repetitive queries.
What is a client portal and why does your company need one?
Enterprise's clients need better visibility, also transparency in the customer support process. PlusInfosys provides a dedicated space for your clients to manage and track the progress of their support requests. This transparency and accountability can provide your customers with the much-needed assurance that their requests are accepted by the company and will be visited soon.
The client portal also gives your customers access to multiple resources at their fingertips. Users who are visiting the customer portal, can read detailed articles on different product capabilities, look at frequently asked questions, communicate with other customers from the product community, and so much more.
Benefits of a customer portal for the end-user:
- GETTING ACCESS TO COMPREHENSIVE KNOWLEDGE BASE
- INTERACTING WITH OTHER CUSTOMERS
- CREATING TICKETS AND REPORTING ISSUES WITHIN SECONDS
- GETTING ACCESS TO PRODUCT RELEASE NOTES AND FUTURE ANNOUNCEMENTS
Benefits of a client portal for the business:
There is no provided ethical or unethical way to use a customer portal. It's uses will vary greatly depending on your industry, your organisation and what your business needs.
Being browser-based, our experts have created customer portals that work across any platform, which technically means windows to mac, anywhere.
- Deflect incoming tickets
- The ability to securely exchange information, including financial information
- Retain brand identity
- No file size limitations
- Capture relevant information
- Self-service access to a private repository
- The ability to upload and manage larger files
- Version control functions
- A structured folder system (unlike FTP).
- Keep customers up to date
- Support multiple products with ease
Our services will give you the ability to store, edit, share documents and files; with that download and preview all the data records. You can also manage your key meetings via calendar which is directed to events. Not only this, but you can also assign tasks, set dues, update the progress, and send automatic email notification where there are updates, as when required. We also give secure client messaging, to maintain the transparency on the base of your communications. We also regularly integrate customer portals into other software systems services that we offer, such as web applications and mobile apps.
Complete privacy control and portal security
With a client portal software that we create, you can set up access controls and user permissions before launching your portal. You can choose whether users from the same company can view other employee tickets.
The security of the information in a client's customer portal is what we are accountable for, that is the reason our teams use encryption at rest with SQL Azure. We make sure data is held on mission critical systems which conform to multiple security standards and are locked down from the outside world. Hence, We are trusted by many brands, and businesses.